Satisfaction Guarantee & Returns

Our Promise

Every item we make is built with care and attention to detail. We stand behind our work — if something leaves our studio with a defect, a mistake in engraving, or damage from shipping, we will make it right at no cost to you. That’s our commitment, full stop.

Custom & Personalized Items

Because custom and engraved items are made specifically for you, we do not accept returns or exchanges on personalized orders unless the error was made on our end.

If we made a mistake — wrong name, wrong date, wrong design, or a quality defect — contact us within 7 days of delivery with a photo of the issue and we will either remake the item or issue a full refund. Your choice.

To avoid errors before production begins, we send a design proof for approval on all custom orders. Once you approve a proof, we proceed exactly as shown — so please review carefully before confirming.

Ready-to-Ship & In-Stock Items

Non-personalized, in-stock items may be returned within 14 days of delivery in their original, unused condition. Return shipping is the responsibility of the buyer unless the item arrived damaged or incorrect.

To initiate a return, contact us through the Contact page before sending anything back. Items returned without prior approval may not be accepted.

Damaged or Lost Shipments

If your order arrives damaged, please photograph the packaging and the item and contact us within 5 days of delivery. We will file a carrier claim on your behalf and send a replacement as quickly as possible.

If tracking shows your package as delivered but you haven’t received it, contact us and we’ll work with the carrier to investigate. We are not responsible for packages confirmed as delivered to the correct address, but we’ll do everything we can to help.

Order Cancellations

Custom orders may be cancelled for a full refund before design work has begun. Once a proof has been created and sent, a design fee may apply. Orders already in production cannot be cancelled.

In-stock orders can be cancelled any time before shipment. Once shipped, standard return terms apply.

How to Reach Us

For any questions about an order, a return, or a concern — contact us here. We respond to all messages within one business day, usually faster.